To add a user code using the Customer Website:

  1. Log into the Customer Website.
  2. Click Users.
  3. Click Add New User.
  4. Enter the user's first and last name, then click Create. 
  5. In Access Code, enter the desired user code. 
    • A new access code can also be generated by clicking Generate Code. 
  6. Click to select which devices and features the user will have access to. 
  7. Click Save. Allow a few minutes for the system to update before testing the new user code. 
  8. Click the Time to set which times the user code can access the system.
    • At all times - Allows the user to access the system at all times. 
    • Restricted schedule - Create a weekly access schedule for certain times the user can access the system. 
    • Temporary access - Create a one-time access window for the user to access the system. 
  9. Click Save. Allow a few minutes for the Time settings to save to the system. 
  10. On the User Profile page, update any additional user information:
    • In Contact information, click + Add Contact to add the user's contact information. 
    • Tap Language Preference to select the user's language preference, and then tap Save. 

To add a user code using the Customer app: 

 Note: This functionality is only available for single system users and will not display for Enterprise logins.

  1. Log into the app. 
  2. Tap Three Horizontal bars on top left of App. 
  3. Tap Users.
  4. Tap + sign.
  5. Enter the user's first and last name, and then tap Create. 
  6. Tap the access code field.