Consider relocating devices
A Z-Wave device needs to be within 30 feet open air of a repeating Z-Wave device. Any Z-Wave device that doesn't exclusively run off batteries is a Z-Wave repeater. It should be closer than 30 feet if there are objects between the Z-Wave devices.
- Try to make an open-air path to the device or a nearby repeater.
- If working with a sensor, try rotating the device to get a better connection.
- Make sure that the device and the hub are not separated by or installed near metal.
If range is determined to be a problem, the Z-Wave device must be moved closer to a repeating Z-Wave device or a repeating Z-Wave device must be added into the network to help bring the offline device back online.
Unpairing and pairing the device
Put the hub in deletee mode and once the light goes red, press the wireless button on the extender to delete it.
Put the hub on pairing mode by pressin and releasing once the pair button on the hub, then press the wireless button on the extender.