To create/edit a notification using the Customer Website:

  1. Log into the Customer Website.
  2. Click Notifications.
  3. Click  on the notification to edit.
    • If the notification is not created yet, click + New Notification and then click to select the type of notification to create (e.g., Alarm, Arming Event, Arming Reminder, Sensor Activity, System Event, Video Callout, etc.).
  4. Enter the desired name for the notification. 
  5. Configure the notification as desired. 
  6. In Recipients, click + Add Recipient to select which contacts receive the notification. 
  7. Click to select the entries in the Address Book to be notified.
    • If a contact is not listed:
      1. Click + New to add a new Address Book entry.
      2. Enter the new contact's information, then click Add Contact. 
    • To remove recipients, click "X" to remove the desired notification recipient. 
  8. Click Close.
  9. Verify the notification is configured with the desired settings.
  10. Click Save. 

 Note: Notifications can be deleted from the Notifications page by clicking TRASH icon on the notification to be deleted. Some notifications are created by default and cannot be deleted. If the remove icon is not present on a notification, click the toggle switch to turn the notification off. 

To create/edit a notification using the Customer app:

  1. Log into the Customer app.
  2. Tap Three Horizontal Bars in upper left of App. 
  3. Tap Notifications.
  4. Tap to select the notification to edit.
    • If the notification is not created yet, tap "+" and then tap to select the type of notification to create (e.g., Alarm, Arming Event, Arming Reminder, Sensor Activity, System Event, Video Callout, etc.).
  5. Enter the desired name for the notification. 
  6. Configure the notification as desired.
  7. In Recipients, tap + Add Recipient to select which contacts receive the notification. 
  8. Tap to select the entries in the Address Book to be notified, then tap Close. 
    • If a contact is not listed:
      1. Tap + Add Contact to add a new Address Book entry.
      2. Enter the new contact's information, then tap Add Contact. 
    • To remove recipients, tap "X" to remove the desired notification recipient. 
  9. Verify the notification is configured with the desired settings.
  10. Tap Save. 

 Note: Notifications can be deleted from the Notifications page by clicking the "TRASH" icon on the notification to be deleted. Some notifications are created by default and cannot be deleted. If the remove icon is not present on a notification, click the toggle switch to turn the notification off.