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Installer Support

Support for install partners

Activation Process for new Hubs

This article explains the activation process for new hubs. 1. Complete this form with the address, hub and other account information: www.epropertycare.com/activate 2.
Process flow for remote activations

1-3 days before install: 1. Submit this form to ePropertyCare to activate the hub (pls submit multiple forms for multiple hubs): Activation Process for new Hubs 2. If there is a high density of h...
Creating codes in advance of an installation

This is the process to follow to 1) get smart lock codes setup IN ADVANCE of an install and 2) ensuring the codes are synced when the lock is paired to the system. This process is needed for instal...