Submit Help Request

ePropertyCare Help Desk

Submit Help Request

Thermostat / Temp Sensors

Articles on operation of the thermostat and remote temp sensors - hardware, software

Pairing and Un-Pairing the Building36 Smart thermostat with the Building36 cellular modem - Video

This video shows you how to pair and un-pair the building36 smart thermostat with the building36 cellular gateway. Pairing should be done when the thermostat is mounted to the wall, so bring the mo...
Software setup for pairing a Remote Temperature Sensor to the Building36 smart thermostat - Video

This article contains a video showing how to setup triggering of the Building36 smart thermostat from a remote temperature sensor, and how to trigger the thermostat from the average of multiple tem...
Setting up a thermostat schedule

Thermostat Schedules are used to automatically control the temperature in your home or business to help save on energy costs while you are away and keep you comfortable while you are home or asleep...
To create/edit a Geo-Service thermostat override rule from the website

Log into your customer account. Click Settings. Click Geo-Services. Under Set up Geo-Features, click Thermostat Override. Click Smart Away. Click the Thermostat Override toggle switch to enable ...
How to Setup a Partial Lock on the Building36 smart thermostat

This video shows you how to setup a partial lock on the Building36 smart thermostat in the ePropertyCare system: https://youtu.be/hJCQ0K-DwJg A partial lock allows the Account owner to remotely lim...
Setup Temperature, Humidity or Thermostat Change Alerts

This shows how to setup and adjust temperature alerts. 1. Login to building36.com 2. Go to "Notifications" on the left menu 3. Click on "New Notification" on the right, then "Temperature" in th...
How to pair the ADC-S2000 temperature sensor

1. Press pair button on back of hub. It should beep and flash green. Note: You can also put hub in pairing mode through the App by reading this article. Benefit of doing through App is you can dire...
How to replace the batteries on thermostats

This article explains how to replace batteries of the following thermostats (note the pictures if you do not know the thermostat model): ADC-T2000 ADC-T25 Honeywell T6 ADC-T2000 Battery Replac...
Resolve Thermostat Malfunction

Troubleshooting Verify that the thermostat is receiving power by following the steps below: Press a button on the thermostat. If the thermostat does not light up, it may not be receiving adequate...