General System Operation

This article explains how to setup an App login for someone else you want to have App control of the account. Step 1: Go to www.Building36.com and login at top. Step 2: Go to “Users” at left si...

This article provides example videos for setting up multiple properties within the same login to your ePropertyCare Connected Home System. This allows you to switch between properties without havin...

This article contains step-by-step instructions (And videos) showing how to pair new Z-wave components to your ePropertyCare system using the building36.com, alarm.com or pointcentral.com websites ...

This article shows the pairing / unpairing operation for the key devices on our platform (Yale Locks, Water Sensors, New Alarm.com Temp Sensors and Door/Window Sensors, Smart Water Valves, Smart Pl...

To rename components in the system please follow the following steps: Via Website: 1) Login to Building36.com website 2) Click on the " >" in the upper right corner of the item you want to rename (...

If you cannot access your account via the website or App, here is how to reset your password. To Reset via Website (building36.com, alarm.com or pointcentral.com): 1. From main site click "login" i...

This video shows you how to setup 3D touch and Today widget shortcuts in your app. This allows you to lock/unlock doors, open/close garage doors, activate lights, or run Scenes without having to op...

This article and link explains how to setup a new tenant login in the system: Step 1: Go to www.Building36.com and login at top. Step 2: Go to “Users” at left side of screen Step 3: Go to “Ma...

These videos show you how to perform pairing operations 2nd, 3rd and 4th generation hubs from alarm.com + building36. Operations for 4th generation Alarm.com (part # ADC-NK-200T) dual-path hubs: ...

This video shows you how to setup / configure system notifications. This includes power outages, tamper, low battery, lock error notifications and more: https://youtu.be/plYUv0p-fXs

A Geo-Fence is a virtual geographic boundary that by default, is set up around your installation address and lets you create location-based alerts and rules based on the location of one or more pho...

Geo-Service Sensor reminders allow you to receive an alert when any door, cabinet or window sensor is left open for too long based. These location-based alerts can be configured from the website to...

The Radio Not Responding trouble condition indicates the hub is not connected to the Internet and therefore unable to communicate with Building36. This could be caused by an interruption of servic...

Compatibility: The Home by Building 36 Skill is compatible with all Alexa-enabled Amazon devices (e.g. Echo Spot, Echo Dot, Echo Show, etc.). Compatibility considerations include: Doorbell camera...

To rename the system please follow the following steps: 1) Login to Building36.com website 2) Click on "Settings" along the lefthand side of the screen. 3) Click on "Account Management" 4) Click ...