search
Submit Help Request
ePropertyCare Help Desk
Submit Help Request

General System Operation

General System information for setting up logins, geo-fences and general system alerts
  • General System Operation
  • PointCentral Enterprise
  • Smart Lock, Garage and Door Sensors
  • Water protection
  • Thermostat / Temp Sensors
  • Video / Doorbell / Image Sensor
  • Smart Lights
  • Access Control
  • Voice Integrations
  • Installer Support
  • Security
  • more_horiz
    • General System Operation
    • PointCentral Enterprise
    • Smart Lock, Garage and Door Sensors
    • Water protection
    • Thermostat / Temp Sensors
    • Video / Doorbell / Image Sensor
    • Smart Lights
    • Access Control
    • Voice Integrations
    • Installer Support
    • Security
  • How to Setup a Building36 App login for another person

    This article explains how to setup an App login for someone else you want to have App control of the account. 

    Step 1: Go to www.Building36.…

  • How to Setup Multiple Properties within the App

    This article provides example videos for setting up multiple properties within the same login to your ePropertyCare Connected Home System. …

  • How to pair new components to your system using the App or customer website

    This article contains step-by-step instructions (And videos) showing how to pair new Z-wave components to your ePropertyCare system using the…

  • General Zwave pairing operations for components

    This article shows the pairing / unpairing operation for the key devices on our platform (Yale Locks, Water Sensors, New Alarm.com Temp Sensors…

  • How to change the name of system components

    To rename components in the system please follow the following steps:

    Via Website:

    1) Login to Building36.com website

    2) Click on the " >" in the…

  • How to reset your password

    If you cannot access your account via the website or App, here is how to reset your password.

    To Reset via Website (building36.com, alarm.com or…

  • How to setup 3D touch and Today Widget shortcuts in the App - Video

    This video shows you how to setup 3D touch and Today widget shortcuts in your app. This allows you to lock/unlock doors, open/close garage doors,…

  • How to Setup a Tenant Login

    This article and link explains how to setup a new tenant login in the system:

    Step 1: Go to www.Building36.com and login at top. 

     

    Step 2…

  • Performing Z-wave Pairing and Un-Pairing functions with alarm.com and building36 hubs

    These videos show you how to perform pairing operations 2nd, 3rd and 4th generation hubs from alarm.com + building36.

     

    Operations for 4th…

  • How to setup and configure system notifications - Video

    This video shows you how to setup / configure system notifications. This includes power outages, tamper, low battery, lock error notifications…

  • Create a Geo-Fence

    A Geo-Fence is a virtual geographic boundary that by default, is set up around your installation address and lets you create location-based…

  • Create/edit a Geo-Service sensor reminder from website or app

    Geo-Service Sensor reminders allow you to receive an alert when any door, cabinet or window sensor is left open for too long based. These…

  • What does Radio Not Responding mean?

    The Radio Not Responding trouble condition indicates the hub is not connected to the Internet and therefore unable to…

  • Pairing System with Alexa

    Compatibility:

    The Home by Building 36 Skill is compatible with all Alexa-enabled Amazon devices (e.g. Echo Spot, Echo Dot, Echo Show,…

  • How to rename the system

    To rename the system please follow the following steps:

    1) Login to Building36.com website

    2) Click on "Settings" along the lefthand side of the…

ePropertyCare
—