PointCentral Enterprise

This article shows how to setup the template for a new Enterprise group to enable Residents to create limited-use Guest codes for their units…

This article shows you how to create a Resident App login in the PointCentral system (RPM version of software, not MDU) for a dedicated hub for…

This article shows you how to create a Resident App login in the PointCentral system for a shared hub scenario. Note this requires an additional…

This article shows a resident how to setup a Guest code for their unit.

1. Login to PointCentral.com (or go to the PointCentral App) and go to "…

This article shows how to setup User Codes at the Enterprise Level. This is much more efficient than setting up codes at the Unit level and…

This article shows how to setup User Codes at the Enterprise Level for MDU systems that alsohave Access Control Doors. This is primarily for…

This article shows how to setup building access for vendors in MDU systems. This is for electronically controlled strikes / mag-locks only for…

This article shows to to manually move a resident into a unit when a PMS integration is not enabled (or if a manual or last-minute resident needs…

This article shows how to create an All-Access User for an internal employee for systems that have both smart locks AND electronic access control…

This article shows how to generate a new code for a resident or vendor. Note: you cannot choose the code yourself - the system will assign…

This article shows how to add an existing enterprise login to a new property parent group so you can view both groups from a single login.

What…

Here is a demo video for how to download video clips from the SVR: https://youtu.be/sBczXT4ienc

To download clips from an SVR/CSVR…

This article shows how to setup Enterprise notifications. This is recommended for alerting property managers / owners of low batteries, when hubs…

This article shows how to create an Enterprise login across several groups.This is primarily for owners or property managers that need App access…

Occasionally, a lock will lose the wireless connection to the hub and go into "malfunction / unknown" state. This happens because the hub may…

1. Check status of the lock in the Group dashboard to ensure it is online and that there are no malfunctions with it. If hub is offline, check to…

1. To find the backup code for the lock, from the Enterprise Group, click on the unit of interest

2. At the Unit level, click on Users

This article explains how to setup Enterprise thermostat rules for multi-dwelling systems that have PointCentral software loaded. This allows the…

This article shows you how to create an Enterprise Battery reports. These are handy to send to the property manager or owner on a daily, weekly…

This article shows you how to create Enterprise Activity reports. These are handy to send to the property manager or owner on a daily, weekly or…

This article shows how to move units between Enterprise Groups. This is done when a resident moves in or out of a unit, and allows automated…

Long-term rental property managers with an integrated property management system (PMS) now have more flexibility to manually process resident…

This article shows how to setup units for self-guided tours. Here is a video that shows you the steps: https://www.youtube.com/watch?v=…

This article explains how to manually create an App login that combines the building access control with the unit automation. This can only be…

This article shows a resident how to setup a Guest code for their unit, both thru the App and thru the Website.

Here is how to do it by the App:

1.…

There are 3 ways to process a resident when the property management software integration is in place. 

1) Automated through the…

This article explains how to setup guest codes for properties that have a unit door plus common area doors, via the website and the App.

Via…

This article goes thru the steps needed to setup a resident app login for buildings that utilize shared hubs, with building access control. Note…

This article shows how to add a mobile credential to an Access Control User. Note - there are only 30 mobile credentials for free per account -…

This article shows how a resident can access the access control system through their unit app. This assumes the proper linkages have been made…

This alert means that the HVAC system is not heating or cooling properly. If you are a resident please contact your property manager.

Here are…

After new lock installs we recommend periodically checking the units for mechanical alignment issues. This can occur from a resident not closing…

This article shows how to create a user code for a short-term rental owner that syncs the code with building access control. This is for The Muse…

This article explains how a resident can regenerate their own assigned user code.

From website:

1. Log into alarm.com with your credentials.
2. Click …

This article explains how to add the ADC-T40k-HQ combo hub/thermostat to WiFi. This is recommended for residents to give dual-path communication…

The PointCentral Dashboard is accessible from both the Parent and Subgroup levels. The PointCentral Dashboard aims to save time and help you…

This article explains how to get a Liftmaster MyQ wifi garage opener connected to the ePropertyCare system.