PointCentral Enterprise

This article shows how to setup the template for a new Enterprise group to enable Residents to create limited-use Guest codes for their units without having visibility to Enterprise codes on the lo...

This article shows you how to create a Resident App login in the PointCentral system (RPM version of software, not MDU) for a dedicated hub for an individual unit. This will enable them to use thei...

This article shows you how to create a Resident App login in the PointCentral system for a shared hub scenario. Note this requires an additional step to prevent the resident from accessing all lock...

This article shows a resident how to setup a Guest code for their unit. 1. Login to PointCentral.com (or go to the PointCentral App) and go to "Users". This assume your landlord has setup a login f...

This article explains what to do when a hub is offline or showing "radio not responding" in the app or website (see below picture for example). When a hub is offline remote commands to locks and th...

This article shows how to setup User Codes at the Enterprise Level. This is much more efficient than setting up codes at the Unit level and allows you to administer codes across an entire group. We...

This article explains what to do when a thermostat is showing offline or malfunction. This means that the thermostat has lost communication with the hub and will 1) not respond to remote commands t...

Using the Customer Website (https://secure.pointcentral.com/loginpage.aspx): Have the customer choose the account they would like to mainly use to access all of their accounts. This is the login...

This article shows how to setup User Codes at the Enterprise Level for MDU systems that also have Access Control Doors. This is primarily for larger buildings with many residents and electric strik...

This article shows how to setup building access for vendors in MDU systems. This is for electronically controlled strikes / mag-locks only for building doors, NOT unit door access via smart locks. ...

This article shows how to move a resident into a unit when a PMS integration is not enabled. This will create a unique PIN code for the resident AND a login to the App so the resident can control t...

This article shows how to create an All-Access User for an internal employee for systems that have both smart locks AND electronic access control for building doors. There are two ways to create ...

This article shows how to generate a new code for a resident or vendor. Note: you cannot choose the code yourself - the system will assign automatically. If you don't like the code you can continue...

This article shows how to add an existing enterprise login to a new property parent group so you can view both groups from a single login. What you need: Login Name and Email address for the user y...

Here is a demo video for how to download video clips from the SVR: https://youtu.be/sBczXT4ienc To download clips from an SVR/CSVR: Log into the Customer Website. Click Video. Click SVR Timel...

This article shows how to setup Enterprise notifications. This is recommended for alerting property managers / owners of low batteries, when hubs become disconnected, and other items. 1. Login t...

This article shows how to create an Enterprise login across several groups.This is primarily for owners or property managers that need App access to the Occupied, Vacant and Building Access control...

Occasionally, a lock will lose the wireless connection to the hub and go into "malfunction / unknown" state. This happens because the hub may have been moved, or the lock has a marginal signal with...

Occasionally, a lock will lose the wireless connection to the hub and go into "malfunction / unknown" state. This happens because the hub may have been moved, or the lock has a marginal signal with...

1. Check status of the lock in the Group dashboard to ensure it is online and that there are no malfunctions with it. If hub is offline, check to make sure hubs powered and the light is solid white...

1. To find the backup code for the lock, from the Enterprise Group, click on the unit of interest 2. At the Unit level, click on Users 3. Click on Backup Code User 4. You can then view the...

This article explains how to setup Enterprise thermostat rules for multi-dwelling systems that have PointCentral software loaded. This allows the owner/property manager to setup limits 1) Login ...

This article shows you how to create an Enterprise Battery reports. These are handy to send to the property manager or owner on a daily, weekly or monthly basis to get a summary of battery status a...

This article shows you how to create Enterprise Activity reports. These are handy to send to the property manager or owner on a daily, weekly or monthly basis to get a summary of property status fo...

This article shows how to move units between Enterprise Groups. This is done when a resident moves in or out of a unit, and allows automated settings to apply to locks, thermostats and other items ...

The Move-Out button can be used in the event the Property Management Software (PMS) data is not up to date or a move-out is needed immediately. Follow these steps to remove PointCentral access wh...

Long-term rental property managers with an integrated property management system (PMS) now have more flexibility to manually process resident move-ins. In the PointCentral User Site, they can view ...

This article shows how to setup units for self-guided tours. Here is a video that shows you the steps: https://www.youtube.com/watch?v=P4AqDKASG-E 1. Go the Enterprise Menu, Select your Vacant grou...

This article explains how to manually create an App login that combines the building access control with the unit automation. This can only be done through the www.pointcentral.com website login (n...

This article shows a resident how to setup a Guest code for their unit, both thru the App and thru the Website. Here is how to do it by the App: 1. Login to PointCentral App and click the three bar...

There are 3 ways to process a resident when the property management software integration is in place. 1) Automated through the Property Management System - This happens at the top of every hour ...

This article explains how to setup guest codes for properties that have a unit door plus common area doors, via the website and the App. Via Website: 1) Login to pointcentral.com with your user nam...

This article goes thru the steps needed to setup a resident app login for buildings that utilize shared hubs, with building access control. Note this only allows residents to have access to the bui...

This article shows how to add a mobile credential to an Access Control User. Note - there are only 30 mobile credentials for free per account - additional credentials entail a monthly charge. 1) ...

This article shows how a resident can access the access control system through their unit app. This assumes the proper linkages have been made between the access control and resident unit (contact ...

This alert means that the HVAC system is not heating or cooling properly. If you are a resident please contact your property manager. Here are potential causes: - Check air filter of HVAC system. -...

After new lock installs we recommend periodically checking the units for mechanical alignment issues. This can occur from a resident not closing the door all the way and the deadbolt hitting the do...

This article shows how to create a user code for a short-term rental owner that syncs the code with building access control. This is for The Muse HOA owners. How to do via the Website login: 1) L...

This article explains how a resident can regenerate their own assigned user code. Note: you cannot choose your own code, codes are generated randomly for security reasons. If your system is showing...

These instructions show how to add an installed video doorbell to the customer App, when the doorbell is already connected to a common WIFI network. This applies to both the ADC-VDB750 and ADC-VDB...

These instructions show how to add an installed video doorbell to the customer App when a WIFI connection needs to be made - i.e the doorbell is not connected to a managed WIFI network upon move-i...

This article explains how to add the ADC-T40k-HQ combo hub/thermostat to WiFi. This is recommended for residents to give dual-path communication (in case WiFi or cellular goes out). Note that the h...

The PointCentral Dashboard is accessible from both the Parent and Subgroup levels. The PointCentral Dashboard aims to save time and help you easily find what you need without navigating through mul...

This article explains how to get a Liftmaster MyQ wifi garage opener connected to the ePropertyCare system. Part 1: Get LiftMaster MyQ connected to Wi-Fi: Open the myQ app and log in or c...

This article explains how to setup alerts for your garage door, such as when it is opened or closed, or if it is left open for a period of time. 1) Click on Notifications in the left menu 2) Cli...

This article discusses key information, processes and considerations with central station monitoring. Here are the recommended steps to take: 1) Add the Central Station to your mobile phone conta...

Arming Schedules can be customized to automatically arm and disarm a system for each individual day of the week or across multiple days. Arming Schedules provides users with robust scheduling optio...

This article explains how to setup alerts for 1) when a self-guided tour is BOOKED, and 2)when a prospect starts a self-guided tour. 1. From the main dashboard click click "Notifications" in lef...

This article explains how to setup the resident safety button in the App:

This article shows how to create a video health report on-demand, or to be sent each month. Log into the Customer website. Click Activity. Click Reports. Click New Report Click Video Health Report...

This article explains the benefits of preloaded codes and how to set them up. PointCentral allows property managers to preload five user codes onto all locks in their Enterprise groups. By preloadi...

This articles shows the step-by-step process for setting up the new alarm.com video doorbells (ADC-VDB775) that use bluetooth enrollment to get on the WIFI network. The bluetooth enrollment is for ...

When a mobile credential is created (upon move-in or afterwards), you'll receive an emailTo accept a mobile credential invitation and begin using the mobile credential: When the invitation is rec...

This article shows how to setup the indoor doorbell chime after a move-in. This is needed if this setting is not configured properly during the resident doorbell enrollment process. 1. Login to t...

This article shows the steps to resend a welcome email to a resident. If a resident does not activate their account within 48hrs the welcome email link will expire and require being resent. Note - ...

This article explains how to setup video intercom call notification for residents using the alarm.com video intercom. For residents: The following is an example of the push notification the res...

This article explains how to enroll in the intercom directory. Intercom recipients receive an email invitation with instructions on how to download the mobile app and enroll. Note: Users will n...