This article explains how a resident can regenerate their own assigned user code. Note: you cannot choose your own code, codes are generated randomly for security reasons. If your system is showing a hub is offline or the lock is in malfunction, the code will not change until the system issues are resolved. Please refer to knowledge base articles on getting hubs back online or resolving a lock malfunction if this is the case. 

From the customer website:

  1. Log into pointcentral.com with your credentials.
  2. Click Users.
  3. Click My Profile.
  4. Click Change PIN Code.
  5. Click Confirm.
  6. Refresh the page.
  7. A new code will appear and the previous code will be immediately removed from the system.
  8. Residents should wait about 5 minutes before testing the new code. This will allow the PIN code to sync across devices.

 

From the Mobile App:

  1. Log into the alarm.com mobile app.
  2. Tap the hamburger button () in the upper corner of the screen.
  3. Tap Users.
  4. Tap My Profile.
  5. Tap Change PIN Code.
  6. Tap Confirm.
  7. Refresh the page.
  8. A new code will appear and the previous code will be immediately removed from the system.
  9. Residents should wait about 5 minutes before testing the new code. This will allow the PIN code to sync across devices.