Submit Help Request

ePropertyCare Help Desk

Submit Help Request

Video / Doorbell / Image Sensor

Information on video hardware and software setup for indoor/outdoor video and video doorbell. Information on image sensors

Image sensor operation and automation - Video

This video shows you how to operate the image sensor and setup image sensor automations for the ePropertyCare Connected Home system.

https://youtu…
Basic Video Motion detection setup

This video shows you how to setup basic Video Motion detection settings with the standard ePropertyCare Video plan. This detects pixel changes in…
Using the Video platform for viewing live and recorded video

This article shows you how to utilize the ePropertyCare video platform for viewing live video, video clips, and recorded video via an SVR (…
Setting up Advanced Video Analytics Rules via the App or Website

These videos (and the instructions below them) show you how to setup the advanced Video Analytics with the upgraded ePropertyCare Video plan…
Skybell video doorbell advanced app settings

This video shows how to do advanced settings for the Skybell Video doorbell:https://youtu.be/9grGbCvZm-Q

This includes:

- renaming doorbell

-…
Setting up video doorbell call notifications

This video shows you how to setup video doorbell call notifications through the App: https://youtu.be/70_5iJW4eks
Skybell Video Doorbell Pairing Instructions

These instructions show how to add an installed video doorbell to through the customer App. Select Add a New Doorbell Camera

In the Customer…
Setting up On-board recording with Smart view
Create the recording rule
1. Verify that the micro SD card is inserted into the camera.
2. Log into the Customer Website.
3. Click Video.
4. Click …
To view Smart View using App and Customer website
To view Smart View using the Customer Website:

1. Log into the Customer Website.

Click Video.

Click Onboard Timeline.

Using the video…
How to setup on-board recording for video cameras

This article shows how to setup on-board recording for ePropertyCare video cameras. This allows 24/7 recording storage on the camera via microSD…
Download clips from SVR
To download clips from an SVR/CSVR:
1. Log into the Customer Website.
2. Click Video.
3. Click SVR Timeline.
4. Mouse over the…