Submit Help Request

ePropertyCare Help Desk

Submit Help Request

Video / Doorbell / Image Sensor

Information on video hardware and software setup for indoor/outdoor video and video doorbell. Information on image sensors

Image sensor operation and automation - Video

This video shows you how to operate the image sensor and setup image sensor automations for the ePropertyCare Connected Home system. https://youtu.be/GC7iT-55Ji0 This includes sending commands to i...
Basic Video Motion detection setup

This video shows you how to setup basic Video Motion detection settings with the standard ePropertyCare Video plan. This detects pixel changes in boxes you can program on your screen. https://yo...
Using the Video platform for viewing live and recorded video

This article shows you how to utilize the ePropertyCare video platform for viewing live video, video clips, and recorded video via an SVR (streaming video recorder). With the SVR you can choose spe...
Setting up Advanced Video Analytics Rules via the App or Website

These videos (and the instructions below them) show you how to setup the advanced Video Analytics with the upgraded ePropertyCare Video plan through both the building36 Website, and the building36 ...
Skybell video doorbell advanced app settings

This video shows how to do advanced settings for the Skybell Video doorbell:https://youtu.be/9grGbCvZm-Q This includes: - renaming doorbell - Adjusting motion sensitivity - Adjusting color and inte...
Setting up video doorbell call notifications

This video shows you how to setup video doorbell call notifications through the App: https://youtu.be/70_5iJW4eks
Skybell Video Doorbell Pairing Instructions

These instructions show how to add an installed video doorbell to through the customer App. Select Add a New Doorbell Camera In the Customer app: Tap . Tap Doorbell Camera. Alternatively, use the...
Setting up On-board recording with Smart view

Create the recording rule Verify that the micro SD card is inserted into the camera. Log into the Customer Website. Click Video. Click Recording Rules. Click Local Recordings. Click + Add New Sche...
To view Smart View using App and Customer website

To view Smart View using the Customer Website: 1. Log into the Customer Website. Click Video. Click Onboard Timeline. Using the video device dropdown menu, select the desired device to play back...
How to setup on-board recording for video cameras

This article shows how to setup on-board recording for ePropertyCare video cameras. This allows 24/7 recording storage on the camera via microSD Card, in addition to cloud clips. Capable cameras: A...
Download clips from SVR

To download clips from an SVR/CSVR: Log into the Customer Website. Click Video. Click SVR Timeline. Mouse over the desired video feed, and then click Click Download Clip. In the Download Video ...