Long-term rental property managers with an integrated property management system (PMS) now have more flexibility to manually process resident move-ins. In the PointCentral User Site, they can view a list of incoming residents in a specific date range and select to process residents for move-in despite their status in the PMS platform.
Features
- Process resident move-ins on demand; (e.g., residents whose status in the PMS is not up-to-date, or situations where residents cannot wait to be processed by the hourly automated PMS sync).
- View a list of upcoming move-ins within a selected time range (i.e., day, month, year) and select residents to process, as needed.
- PointCentral will automatically update the status of the appropriate unit from Vacant to Occupied and will send a welcome email with a smart key (PIN code) & login to the resident.
To manually process residents:
Note: This method is available only to Enterprises configured with a PMS integration. If you do not see this option or have other questions, please contact support@epropertycare.com
- Log into the PointCentral User Site using an Administrator login.
- In the dropdown menu, click the Vacant Group.
- Click Settings.
- Click Permissions & Integrations.
- Click Property Management Software Integrations.
- Enter the desired Date Range and click Process Residents.
- PointCentral will return a list of resident names, units, move-in dates, and current status in the PMS.
- Click to select the resident(s) you wish to manually process.
- Click Process Residents.
- PointCentral will update the unit's status to Occupied, and will send a Welcome Email with a smart key (PIN code) & login to the resident.
Note: Please allow 5-10 minutes for this process to complete.
Frequently asked questions
Is a resident's email address required for a move-in?
Yes. Residents must have an email address in order to appear in the list of pending move-ins. This is because residents are sent a Welcome Email, and app logins require an email address for authentication.
Does the resident's status in the PMS affect whether or not they appear in the list of pending move-ins?
Even if a resident has a move-in date within the given range and an email address, only residents with certain statuses will appear in the list of pending move-ins:
