This article explains how a resident can regenerate their own assigned user code.

From website:

  1. Log into alarm.com with your credentials.
  2. Click Users.
  3. Click My Profile.
  4. Click Change PIN Code.
  5. Click Confirm.
  6. Refresh the page.
  7. A new code will appear and the previous code will be immediately removed from the system.
  8. Residents should wait about 5 minutes before testing the new code. This will allow the PIN code to sync across devices.

 

From Mobile App:

  1. Log into the alarm.com mobile app.
  2. Tap  in the upper corner of the screen.
  3. Tap Users.
  4. Tap My Profile.
  5. Tap Change PIN Code.
  6. Tap Confirm.
  7. Refresh the page.
  8. A new code will appear and the previous code will be immediately removed from the system.
  9. Residents should wait about 5 minutes before testing the new code. This will allow the PIN code to sync across devices.