1. Check status of the lock in the Group dashboard to ensure it is online and that there are no malfunctions with it. If hub is offline, check to make sure hubs powered and the light is solid white. If lock is in malfunction, follow THESE STEPS to get it back online.
2. At least 1 day in advance of the resident move-in, either move them in via your property management software system (if it is integrated with ePropertyCare), or manually through these steps. This will create the user and assign them a code. We recommend that you enter the resident's email address in the property management software system or manually if following the manual process, so the pin code is emailed directly to the resident.
3. After the resident is created - in this example "_example resident", check both the Occupied Group and the Access Control group to verify 1) that the user is there and 2) they are assigned to an access plan for the building door.
For the Occupied Group, you'll see a recirculating arrow on the resident - this means that the code is synchronizing. It typically takes up to 30mins for codes to synchronize. If multiple locks, it can take longer. While the arrow is there, the code IS NOT loaded into the lock yet. Once it disappears, the code is good.
For the Building Access Group, switch to the building access group in the upper left menu and view the Users (along top menu) in that section to verify. In this case, the "_example resident" is assigned to the 24/7 plans, so the same code will work on the building door
4. If possible we recommend that the property manager verify that the code works on the proper building doors and unit doors.
5. We recommend having additional backup codes loaded into every lock just in case. This is in addition to the standard backup code that is loaded in. If a resident can't get in give them the backup code and then adjust the permissions of that lock to the ones they should have access to. This gives them a known good code.